This Policy covers the following:
This Policy applies to all of the personal data we collect about you, including information collected at events and information collected on https://icfmalaysia.org/ and any other websites (including mobile access) where this policy is linked to; all of which are referred to as the “Site” in this policy.
International Coaching Federation Malaysia (ICF Malaysia) recognizes the importance of protecting our users’ privacy. To that end we have created our privacy statement and spam policy in order to demonstrate our commitment to privacy. Information on how Site content can and cannot be used is also listed below. Please note that spam laws and regulations above and beyond ICF Malaysia’s policies may apply to commercial electronic messages sent to individuals who have elected to list their contact information on the Site.
We may occasionally amend this Policy. Any new policy will automatically be effective when it is published on the Site. You should therefore return here regularly to view our most up to date Policy. You should also print a copy for your records.
You can find details of all of our group entities below:
International Coaching Federation
ICF Coaching in Organizations
ICF Coach Training
ICF Credentials and Standards
ICF Professional Coaches
ICF Thought Leadership
International Coaching Federation Malaysia (ICF Malaysia) website (available at https://icfmalaysia.org/) is owned and operated by ICF Malaysia on behalf of its affiliates and subsidiaries. ICF Malaysia is a legal constitution under the name of International Coach Federation Malaysia Chapter (PPM-036-14-09072013) and its registered office is A4-2-7, Solaris Dutamas (Publika) No. 1, Jalan Dutamas 1, Mont Kiara, 50480 Kuala Lumpur, Malaysia.
We refer to International Coaching Federation Malaysia together with its group entities as “we”, “us” or “our” in this Policy.
Most of the information we collect is information provided directly by you. This may include:
We may also collect, and process information obtained through the Site or the device you are using, including:
We may use publicly accessible information to verify information we are provided with and to manage and expand our organization.
Throughout the website there may be forms to request information and purchase or obtain products and/or services. These forms typically ask for contact information, financial information, and demographic information. Information from these forms is used to deliver the information, products and/or services that you request. It may also be used to notify you of future ICF products, services and/or opportunities that may be of interest to you. When completing these forms, please do not supply another person’s personal data to us unless we prompt you to do so and you have received that individual’s consent to do so.
We use information collected about you as outlined in this Policy.
Our primary purpose in collecting your personal data is to provide you with the services you requested and those which we believe will optimize your use of the Site. We may use your personal data for the following purposes:
In more legal terms, we process your personal data where we have your consent to do so, which you may withdraw at any time, or otherwise where this is necessary for:
A legitimate interest is when we have a business or commercial reason to use your information, so long as this is not overridden by your own rights and interests. Our legitimate interests are those indicated with a “*” above, and we consider that we have implemented sufficient checks and protections to ensure that your rights and interests are not unreasonably intruded on.
*However, you can object to processing on any of these bases at any time and, if you do so, we will stop processing the personal data unless we can show compelling legitimate grounds which override your rights and interests, or we need the data to establish, exercise or defend legal claims – see “Your rights” below.
These various technologies are used in analyzing trends, administering the Site, tracking users’ movements around the Site and to gather demographic information about our user base as a whole. We may receive reports based on the use of these technologies on an individual as well as aggregated basis. As is true of most websites, we gather some information automatically and store it in log files. This information includes IP addresses, browser type, internet service provider, referring/exit pages, operating system, date/time stamp, and clickstream data.
We are committed to keeping your e-mail address confidential. We do not sell, rent or lease our subscription lists to third parties. We may disclose your personal data to enforce our policies, to comply with our legal obligations or in the interests of security, public interest or law enforcement in any country where we have entities or affiliates. For example, we may respond to a request by a law enforcement agency or regulatory or governmental authority. We may also disclose data in connection with actual or proposed litigation, or to protect our property, security, people and other rights or interests.
We share your information with third parties who help deliver our services to you. Examples include hosting our web servers, analyzing data, providing marketing assistance, and providing customer service. These companies will have access to your personal information as necessary to perform their functions, but they may not use that data for any other purpose.
You may have accessed our Site through a hyperlink from the website of one of our subsidiaries or trading partners If so, you consent to your personal details and purchase information, including behavioral patterns, being shared with that trading partner in accordance with our contractual relationship with them.
If we or any part of our group is sold, or some of its assets transferred to a third party, your personal information, as a valuable asset, may also be transferred to the acquirer, even if they are not in the same line of business as us. Our member database could be sold separately from the rest of the organization, in whole or in a number of parts. Potential purchasers and their advisors may have limited access to data as part of the sale process. However, use of your personal information will remain subject to this Policy. Similarly, your personal information may be passed on to a successor in interest in the unlikely event of a liquidation, bankruptcy or administration.
Please remember that when you share information publicly on the Site, for example a comment on a blog post, it may be indexable by search engines, including Google, which may mean that the information is made public.
The Site may use and contain links to third parties’ websites. We are not responsible for the privacy practices or the content of those websites or services. Therefore, please read carefully any privacy policies on those links or websites before either agreeing to their terms or using those websites. If you have asked us to share data with third party sites (such as social media sites), their servers may not be secure. Note that, despite the measures taken by us and the third parties we engage, the internet is not secure. As a result, others may nevertheless unlawfully intercept or access private transmissions or data.
We take what we consider to be appropriate technical and organizational measures to guard against unauthorized or unlawful processing of your personal data and against accidental loss or destruction of, or damage to, your personal data. While no system is completely secure, we believe the measures implemented by the Site reduce our vulnerability to security problems to a level appropriate to the type of data involved. We have security measures in place to protect our user database and access to this database is restricted internally. However, it remains your responsibility:
When you signed up for a member’s account at this Site you agreed that we may transfer your personal data to countries outside the European Economic Area. We will put in place appropriate security measures to safeguard your personal data where any such transfer is made. If we transfer your personal data outside your country, we will take steps to ensure that your privacy rights continue to be protected in compliance with applicable data protection law and this Policy.
If you have given permission, we may contact you by about any of the following:
In compliance with the PDPA, CAN-SPAM Act, GDPR, and CASL all email sent from our organization will clearly state who the email is from and provide clear information on how to contact the sender. In addition, all email messages will also contain concise information on how to remove yourself from our mailing list so that you receive no further email communication from us.
We are committed to keeping your information confidential. We do not sell, rent or lease our subscription lists to third parties, and we will not provide your personal information to any third-party individual, government agency or company at any time unless compelled to do so by law. We will use your email address solely to provide timely information about ICF Malaysia and its programs and services. ICF Malaysia will maintain the information you send via email in accordance with applicable international law.
You should have a prior relationship with the person receiving your email. If you prefer not to receive any direct marketing communications from us and/or our partners, you can opt out at any time by emailing firstname.lastname@example.org. See further ‘Your rights’, below.
We will retain your personal data only as long as is necessary for the purposes set out in this Policy, or as is required by applicable law, and then we will delete it.
ICF Malaysia reserves the right to alter its privacy policies. Any changes to the policy will be posted on this page.
This site is controlled and operated by ICF Malaysia from its offices within the Malaysia. ICF Malaysia makes no representations that materials, information, or content available on or through this site are appropriate or available for use in other locations, and access to them from territories where such materials, information, or content are illegal is prohibited. Those who choose to access this site from other locations do so on their own volition and are responsible for compliance with applicable local laws.
You may access, download and print materials on this website for your personal and non-commercial use. You may not modify, copy, distribute, transmit, display, perform, reproduce, publish, license, create derivative works from, transfer, or sell any information, software, products or services obtained from this website without first obtaining written consent from ICF Malaysia. Furthermore, you may not use the materials found on this website on any other websites or in a networked environment without first obtaining written consent from ICF Malaysia.
All materials on this site (as well as the organization and layout of the site) are owned and copyrighted by the International Coaching Federation Malaysia. © Copyright International Coaching Federation Malaysia (ICF Malaysia). All rights reserved. No reproduction, distribution, or transmission of the copyrighted materials at this site is permitted without the written permission of ICF Malaysia.
As explained above, you have the right to opt-out of receiving marketing communications from us. In addition, to the extent permitted by the laws of your country, you may have the right to object to the processing of your personal data for direct marketing purposes. If your objection is not to direct marketing in general, but to direct marketing by a particular channel e.g. email or telephone, please specify the channel you are objecting to.
Further, to the extent permitted by the laws of your country, you may also have the right to access, correct, delete, restrict, be forgotten, or object to processing of, or request data portability of the personal data collected about you subject to some conditions and exceptions. You can find out more about these rights in the Malaysia by reading the Personal Data Protection Act (PDPA) here: https://www.pdp.gov.my/jpdpv2/assets/2019/09/Personal-Data-Protection-Act-2010.pdf. In the Malaysia you also have the right to lodge a complaint with a data protection regulator there.
If you wish to inquire about any of those rights or would like to submit a request then please send us your request by any of the following ways:
If you have any questions about this Policy, the practices of this Site, or your dealings with this Site, we encourage you to contact us using the following details:
A4-2-7, Solaris Dutamas (Publika)
No. 1, Jalan Dutamas 1, Mont Kiara
50480 Kuala Lumpur.
Telephone: +603 2787 9145
Coaching is one of the world’s fastest-growing professions. As the major association that represents that profession, ICF has the responsibility to formulate an explicit policy concerning its perspective on the relationship of research and coaching practice. A policy statement provides guidance and direction to both practitioners and researchers; empowers participants, contributors, stakeholders, coaching organizations and clients alike with regard to engaging in or utilizing research; enhances the legitimacy of ICF as a whole; serves a protective function in that it guides behavior and, at the same time, sets boundaries; enhances decision-making; facilitates evaluation; and defines priorities.
This policy is intended to apply to ICF staff, the ICF Board and its executive, members of the International Coaching Federation, and academic personnel or external vendors who wish to utilize ICF resources to engage in research on any aspect of coaching.
Not all information about coaching can be categorized as research. ICF’s working definition of research is: Research (including evaluation) is defined as any activity that involves the collection, collation, review or evaluation of data or information for the purpose of describing, maintaining or modifying activities, practices, interventions, or treatments. Research may involve the manipulation of variables or environmental factors whereas evaluation more typically involves the review of information for the purpose of providing feedback about the function, productivity or efficacy of an activity. Evaluation includes but is not limited to activities including needs assessments, process assessment, outcome studies, impact analysis, cost-benefit analysis and meta-analysis.
ICF encourages and endorses evidence-based practice (EBP) with respect to effective coaching. That is, ICF wants coaches to make solid decisions regarding the method or technique they use based on their ability to critically assess the best available, current, valid and relevant coaching evidence before applying it to day-to-day coaching practices. ICF believes combining the explicit knowledge derived from sound research, broadly defined, as above, with the more tacit or experiential knowledge of the coach practitioner is the synergistic sine qua non of effective coaching.
It is ICF policy to encourage and promote research activities that enhance the professional development and standards of the worldwide coaching community. ICF strives to collaborate with organizations and individuals that promote the highest standards of research to establish a discipline of coaching studies to support and further the profession. ICF seeks to facilitate the exchange of information among researchers and practitioners studying coaching theory, methodologies, and outcomes. Equally important, ICF seeks to make this information available to practicing coaches and those interested in the coaching profession. Specifically, ICF’s goals are to:
By the same token, research on coaching might be divided into two broad categories: 1) market-oriented or industry-related research on the coaching profession; and 2) research to gather evidence on coaching techniques, coaching core competencies, coaching methodologies, coaching outcomes, and coaching theories.
This kind of research on the coaching profession, on coaches and on coaching organizations often makes use of evaluative techniques and surveys conducted for the following purposes:
In short, market-oriented research is the coaching profession’s way of looking at itself. ICF’s policy is to prioritize requests for information from its members and to protect them from repeated and unnecessary demands on their time and resources. Thus, the criteria for ICF participation in such surveys is the importance of the information to be gathered and the legitimacy of the researcher or organization conducting the survey balanced against the time and/or other resources demanded of members or other respondents.
The core purpose of ICF is to advance the art, science, and practice of professional coaching. Coaching is an applied profession, and its successful development requires a dialectic process among coaches and practitioners to develop a discipline that can support the profession, and vice-versa. It is assumed that a discipline of coaching requires a solid theoretical foundation that will strengthen the coaching profession and contribute to its ongoing development. The quality of coaching theory will be determined by a vibrant research community combined with practitioners who both utilize and contribute to research inside and beyond ICF.
Therefore, for both broad categories of research on coaching (delineated in 1 and 2 above), ICF will encourage and collaborate with researchers and organizations that are gathering evidence on any aspect of coaching, given the following limitations:
All email and electronic communications with members should adhere to the following principles.