Goal

• Improve behavioural performance for personal and professional success.

• Support and guide personal or professional growth.

• Transfer specific knowledge and skills.

• Improve performance that is below standards.

Results

• Goal achievement

• Succession

• Learning results

• Performance improvement

Approach

• Help individuals or groups self discover and take ownership to achieve the desired goal.

• Transfer formal and tacit knowledge, skills, best practices, experience, wisdom and mindset.

• Transfer specific knowledge and skills.

• Confront, correct, and instruct of attitudinal or behavioural change.

Focused areas

• Focus on the coachee’s goal.
• Help the coachee self discover hidden potentials and make behavioural and performance change.

• Focus on the mentee’s career goal / direction.
• No specific learning plan – can be done formally and informally.

• Help learners acquire specific knowledge and skills.
• Learning based on pre-determined learning curriculum.

• Manage the staff’s poor performance.
• Listen to their issues, give feedback, and manage expectations explicitly.

Relationships

• Collaboration

• Advisory

• Teaching

• Management

Communication styles

• Non-directive approach.
• Ask questions, listen, facilitate action plan and commitment.

• Directive and non-directive approach.
• Ask questions, listen, and advise.

• Use more directive than non-directive approach.
• Tell, teach, facilitate, and ask questions.

• Use more directive than non-directive approach.
• Tell, advise, and ask questions.

Time orientation

• Present and future

• Present and future

• Present

• Past and present

Duration

• Short and medium

• Medium and long

• Short

• Short